Effective Date: June 1, 2025
Company: RingBack (a U.S.-based software company owned and operated by Marc Fernandez)
Contact: [email protected]
Website: www.getringback.com
Data Protection Officer (DPO): Marc Fernandez
Email: [email protected]
Phone: +1 (707) 562-4876

1. Overview

RingBack (“Company,” “we,” “us,” or “our”) provides automation, communication, and lead-engagement tools for service-based businesses.
We respect your privacy and are committed to handling your information transparently, securely, and in accordance with global data-protection standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our websites, applications, and services (“Software and Services”).

2. Information We Collect

a. Information You Provide

Name, email address, and phone number

Business name and company details

Billing and payment details (processed securely through PCI-DSS-compliant processors like Stripe)

Login credentials and account preferences

Communications with our team (support or onboarding)

b. Automatically Collected Data

IP address, browser type, device information

Access times, pages viewed, referring URLs

Usage metrics, behavior, and analytics data

c. Cookies and Tracking

We use cookies and similar technologies to:

Enable platform functionality

Remember user preferences

Analyze usage patterns for improvement

You may disable cookies through your browser, but some features may not function properly.

3. How We Use Your Information

We process your information when there is a lawful basis, such as to:

Deliver and operate our Software and Services

Create and manage user accounts

Provide support, notifications, and updates

Improve functionality and user experience

Prevent fraud, misuse, or unauthorized activity

Comply with applicable legal obligations

4. Communication and Activity Logs

To operate automation features, our system may store:

Message logs (SMS, email, timestamps, metadata)

Chatbot conversations and automation history

Appointment and scheduling data

CRM records and form submissions

Ownership: This data belongs to you (the client).
Access: RingBack only accesses it:

At your request or authorization,

When required by law, or

For technical troubleshooting and compliance support.

5. Payments

RingBack does not store full credit-card details.
All transactions are processed by PCI-DSS-compliant payment providers (e.g., Stripe).
We may retain limited billing data (name, address, last four digits, expiration date) for invoicing and account management.
We never store your CVV.

6. Information Sharing

We do not sell or rent personal data. We may share limited data only when necessary:

With Service Providers: Trusted vendors providing hosting, messaging, analytics, or payment services, under confidentiality and data-processing agreements.

With Your Consent: When you explicitly authorize sharing.

For Legal Compliance: When required by law or court order.

Business Transfers: In case of a merger, acquisition, or asset sale, with prior notice to users.

All third parties must maintain confidentiality and may only process data for authorized purposes.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data

Request disclosure of categories or specific pieces of data collected

Restrict or object to processing

Request data portability (where applicable)

Opt out of marketing communications

File a complaint with a recognized data-protection authority

To exercise any rights, contact our DPO using the details above.

8. Marketing and Communications

By providing your email or phone number, you consent to receive service-related or promotional updates.
You may opt out anytime by:

Clicking “Unsubscribe” in emails, or

Replying “STOP” to SMS messages.

We do not share or sell contact data to third parties for marketing.

9. Data Security

RingBack uses organizational, physical, and technical safeguards to protect your data, including:

SSL/TLS encryption

Secure cloud infrastructure and access controls

Role-based permissions and audit trails

Vendor risk assessments and compliance reviews

While no online service is 100% secure, we apply commercially reasonable measures to protect data integrity and confidentiality.

10. Data Retention

We retain personal data only as long as necessary to:

Provide our Software and Services,

Meet legal and accounting obligations, or

Resolve disputes and enforce agreements.

When data is no longer needed, it is securely deleted or anonymized.

11. Children’s Privacy

Our Software and Services are intended for business use and are not directed at children.
We do not knowingly collect data from individuals under 18 years of age.
If such data is discovered, it will be deleted immediately.

12. Cross-Border Data Transfers

By using RingBack, you consent to the transfer and processing of your data in the United States and other jurisdictions where RingBack or its providers operate.
All transfers are conducted using appropriate safeguards consistent with global data-protection standards.

13. Breach Notification

If a data breach poses a significant risk, RingBack will notify affected individuals and relevant authorities without undue delay, consistent with global best practices and applicable law.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, technical, or legal changes.
Updates will be posted on our website, and material changes will be communicated via email or in-platform notification.
The “Effective Date” above reflects the most recent version.

15. Contact

Email: [email protected]
Website: www.getringback.com
Data Protection Officer (DPO): Marc Fernandez
Email: [email protected]
Phone: +1 (707) 562-4876